1. All customized items are not allowed to be returned or exchanged.
2. All returned items must be in their original condition: unworn, unwashed, unaltered, undamaged and no smell of perfumes.
3. All after-sale issues including return/exchange requests must be made within 14 days upon receipt of your package.
4. All returns without prior approval from our Customer Service will not be accepted.
5. Custom duty (VAT) charged by your government will not be refunded.
6. Rush fee is non-refundable.
How to Return
If you ordered an item in a standard size with no other alterations, you can contact our customer service for exchange or return. You will be refunded 80% of total payment with shipping cost subtracted. You will be responsible for return shipping cost. If you enjoyed our free shipping policy, the shipping cost paid by us would be taken from the total refund amount.
Step 1: Please send us an email at [email protected] with your Order ID within 14 days upon receipt of your package. Please include an explanation and photos if possible. The returns without prior approval from our Customer Service are not acceptable.
Step 2: Once Customer Service approves your request, they will provide you a return address as well as a Product Return Form. Please go to your local post office and send the item(s) within 7 days upon receiving the return form.
Step 3: We will process the refund as soon as your package is delivered at our facility and inspected. Please be patient since time span for return shipping might be unpredictable.
*Note: Please don’t use expedited couriers like UPS, DHL or FedEx since we will be charged high custom duty when collecting your returned package. The normal economic Post Office service would be recommended. Please email us tracking number of your returned parcel.
Other After-Sale Issues
1. Quality Issues
Defective or damaged items: If your items were defective or damaged and confirmed by our custom service team, you would be qualified for a refund.
Color mismatch: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your device will match actual finished products. The tone of lights, photoshoped pictures and different color settings of computer monitors and mobile screens may cause slight color disobedience.
2. Sizing and Fitting Issues
As all of our dresses are hand-sewn, the finished gowns may vary by approximately one inch in either direction of the specified measurements. To ensure your dress will fit you perfectly, our tailoring team will leave extra fabric in the seams for alteration.
All finished products will go through twice quality control inspection and if you believe the measurements of your dress are off please send us pictures of you in the dress and have a professional measure it.
3. Shipping Issues
If your item was to be delivered later than guaranteed date with rush fee, you may reject the package and write to us to get a full refund.
If there was an item missing in your order, please contact our customer service to send you the missing item or ask for a refund.
If local courier lost your package during delivering please contact them ASAP and we will assist you in filing a complaint and getting a refund.
If your items were damaged during delivery, please reject the package and inform us.