We understand that it is not easy to pick the perfect dress for your special day, and sometimes you might change your mind. However, all our orders, either customized items or standard items, are all made-to-order items. Once we begin to tailor your dress, the materials cannot be recycled and we will charge you handling fee if you insist to cancel. You will be refunded partially depending on the time of your first attempt to make a cancellation request to our support team.
1. Unpaid orders
All the unpaid orders would be cancelled automatically after 30 days.
2. Paid orders
Please refer to the chart below on the total amount of refund upon your cancellation request.
Cancelled before notification of tailoring
Refund: Total payment
Cancelled within 24 hours upon notification of tailoring
* Once the order has been shipped, it cannot be cancelled.
*Rush fee will not be refunded after 72 hours.
How to Cancel a Paid Order?
Please send your cancellation request with order ID to our customer service by email. Your request would
be addressed as soon as possible and refund will be issued according to the time frame and refund rules in the chart.